Terms and conditions of use

TERMS AND CONDITIONS

Effective from 01.11.2025

1. GENERAL PROVISIONS

1.1. This Agreement is concluded between TrimagineLabs Kft. (registered seat: 2220 Vecsés, Budai Nagy Antal utca 114., company registration number: 13 09 233024, e-mail: info@e-asztalos.hu, website: e-asztalos.hu; hereinafter referred to as the “Seller”) and the person ordering goods and/or services (hereinafter referred to as the “Buyer”), (hereinafter jointly referred to as the “Parties”), for the sale of wood products and the performance of related services.

1.2. A Consumer shall mean any natural person who enters into a contract for purposes outside his or her trade, business, or profession.

1.3. Unless otherwise agreed in writing, these General Terms and Conditions (hereinafter: the “GTC”) shall form an integral part of all contracts concluded between TrimagineLabs Kft. and its customers. The Buyer expressly agrees that these GTC shall apply even in cases of doubt, where the Buyer’s own general terms and conditions might also be applicable and have not been expressly contested by the Seller.

1.4. These GTC do not constitute a binding offer. The contract between the Parties shall be deemed concluded when the Buyer’s order has been confirmed in writing by the Seller and such confirmation has been received by the Buyer, but no later than upon performance by the Seller.

1.5. These provisions shall apply to both goods and services.

1.6. The Seller shall provide certain services exclusively to Buyers who are registered and possess a valid buyer code.

2. DELIVERY

2.1. The Parties may agree in writing that home delivery shall be carried out by the Seller, in which case the Seller shall be entitled to make partial and advance deliveries.

2.2. In the case of home delivery performed by the Seller, the Buyer shall be responsible, at its own cost and risk, for unloading the goods from the delivery vehicle, using appropriate equipment suitable for the nature and quantity of the delivered goods. The Seller shall not be liable for any damage arising from the failure to provide such unloading equipment or for any damage occurring during the unloading process.

2.3. The Buyer shall accept a minor delay in the delivery deadline by the Seller without being entitled to claim damages or withdraw from the contract. In the event of force majeure or other unforeseeable circumstances beyond the Seller’s control (e.g. war, strike, transport disruptions, interruption of electricity or gas supply, traffic accidents, delays of suppliers, etc.), the delivery period shall be extended accordingly.
For detailed information regarding the Seller’s delivery terms, please refer to the relevant Delivery Conditions available [here].

2.4. In the case of deliveries not performed by the Seller (personal collection), if the Seller deems that the Buyer’s transport vehicle is suitable for mechanical loading, the Seller shall assist in loading the goods onto the vehicle; otherwise, the Seller shall place the goods next to the vehicle, and loading onto the vehicle shall be the Buyer’s responsibility.
For deliveries not carried out by the Seller, the Seller shall not be liable for any damage occurring during transportation.

3. IMPOSSIBILITY OF PERFORMANCE

3.1. In the event that performance becomes impossible, the contract shall be terminated. The Party becoming aware of the impossibility of performance shall notify the other Party without delay. The Party failing to provide such notification shall be liable for any damages resulting from the omission.

3.1.1. If neither Party is responsible for the impossibility of performance, the monetary value of any services rendered prior to the termination of the contract shall be reimbursed. If the consideration corresponding to a monetary performance already provided has not been fulfilled by the other Party, the monetary performance shall be refunded in proportion to the unfulfilled service.

3.1.2. If one Party is responsible for the impossibility of performance, the other Party shall be released from its contractual obligations and shall be entitled to claim compensation for damages resulting from the breach of contract.

3.1.3. If both Parties are responsible for the impossibility of performance, the contract shall be terminated, and the Parties may claim damages from each other in proportion to their respective degrees of fault.

4. DELAY

4.1. Delay by the Seller

4.1.1. In the event of a delivery delay attributable to the Seller, the Buyer shall be entitled to demand subsequent performance or, after granting a reasonable grace period, to withdraw from the contract. When calculating the grace period for goods manufactured to individual specifications, it shall be taken into account that semi-finished parts may no longer be reusable.

4.1.2. If the Seller fails to meet the grace period specified in clause 4.1.1 due to reasons attributable to the Seller, the Buyer shall be entitled to withdraw from the contract. In such case, the Buyer shall be entitled to a refund of any amounts already paid to the Seller. Any further claims by the Buyer are excluded. The Buyer shall, in this case, be obliged to return to the Seller any goods already delivered that cannot be used. The Buyer shall in all cases have a duty to mitigate damages.

4.2. Delay by the Buyer (Failure to Take Delivery)

4.2.1. If the Buyer fails to take delivery of the goods delivered in accordance with the terms of the contract at the agreed place or time, and such delay is not attributable to the Seller (hereinafter referred to as “delay in acceptance”), the Seller shall be entitled, at its discretion, either to demand performance of the contractual obligations and a delay penalty, or – after granting a reasonable grace period – to withdraw from the contract.

4.2.2. If the Buyer fails to take delivery of the goods at the agreed place or time as set forth in the contract, the risk of loss or damage shall pass to the Buyer.

4.2.3. In the event of the Buyer’s delay in acceptance, if the Seller has not withdrawn from the contract, the Buyer shall pay the Seller a delay penalty amounting to 0.5% of the gross price of the delayed goods for each calendar day of delay starting from the 15th working day after the date of delay until the date of acceptance, but not exceeding 30% of the gross price in total.
Payment of the delay penalty shall not release the Buyer from the obligation to take delivery of the goods or to pay the purchase price.
The Seller shall be entitled to enforce its claim for the delay penalty irrespective of whether the Buyer’s delay in acceptance has caused actual damage. The Seller shall also be entitled to claim any damages exceeding the amount of the penalty.

4.2.4. Notwithstanding the foregoing, the Parties may agree in writing that delivery shall take place at the Seller’s registered office or branch. In such cases, the provisions of Sections 3 and 4 (Impossibility, Delay, etc.) shall apply mutatis mutandis, provided that, for goods not in stock at the time of contract conclusion, the Buyer shall collect the ordered goods within 5 days from receipt of the notification of their arrival.

4.3. Exclusion of Liability Related to COVID-19

The Seller excludes all liability for any delays, quantitative deficiencies, or other damages arising from domestic or foreign governmental or epidemiological measures related to the COVID-19 pandemic (including, but not limited to, quarantine measures, trade restrictions, shutdowns or reduced operating capacities due to public health orders), or from group infections occurring despite precautionary measures.

5. CONSEQUENCES OF REFUSAL TO ACCEPT COMMISSIONED PRODUCTS

5.1. If the Buyer refuses to accept delivery of goods ordered by the Buyer and confirmed by the Seller, which are to be delivered based on a manufacturer’s order (hereinafter referred to as the “commissioned products”), or if the Buyer fails to take delivery of the goods within 15 working days from the Seller’s written notification of their arrival, the Buyer shall pay to the Seller a non-performance penalty (hereinafter referred to as the “non-performance penalty”).

5.2. The amount of the non-performance penalty shall be 50% of the gross purchase price of the ordered goods. The Seller shall be entitled, by means of a written declaration to the Buyer, to set off any advance payment made by the Buyer against the Seller’s claim for the non-performance penalty.

5.3. The Seller shall also be entitled to the non-performance penalty if the Buyer takes delivery of the ordered products after the expiry of the delivery deadline specified for acceptance.

5.4.The Seller shall be entitled to claim the non-performance penalty in the event of refusal to accept commissioned products only if the Seller informed the Buyer of the commissioned nature of the goods either at the time of order placement or in the order confirmation.

5.5. In addition to the non-performance penalty, the Seller shall be entitled to claim compensation for any damages exceeding the amount of the penalty from the Buyer.

5.6. If the Buyer fails to fulfil its obligation to take delivery, the Seller may arrange for the goods to be delivered to the address specified by the Buyer at the Buyer’s expense.

6. RIGHT OF WITHDRAWAL

The Parties shall be entitled to withdraw from the contract only in the cases and under the conditions specified by applicable law and by these General Terms and Conditions of Sale.

7. PRICES

7.1. The prices do not include the Seller’s labor, packaging, or the cost of unloading the goods from the delivery vehicle in the case of home delivery performed by the Seller.

7.2. Prices are calculated based on the costs in effect (particularly purchase prices) at the time the quotation is issued. If such costs change by the time of delivery, the difference shall be borne by the Buyer. This provision shall not apply to Consumers.

7.3. If prices are not fixed at the time of concluding the contract, the valid sales price on the day of delivery (according to the Seller’s price list) shall apply. This provision shall not apply to Consumers.

7.4. The Seller will only repurchase goods previously purchased from it that are not subject to warranty claims, provided that at the time of the repurchase request, the goods are still part of the Seller’s current stock, and are undamaged and in unopened packaging. The Seller reserves the right to refuse any repurchase request without justification.

In the case of repurchase, the Seller is entitled to reduce the credited amount by 20% of the invoiced net price to cover handling costs if the goods are returned to the same branch where they were purchased, and by 50% if they are returned to a different branch.

The Seller will not repurchase goods that were delivered based on a custom order placed by the Buyer and not supplied from the Seller’s regular stock.

8. PAYMENT TERMS (DUE DATE, PROHIBITION OF SET-OFF, PAYMENT DELAY)

8.1. Payment must be made in accordance with the payment terms specified in the agreement. Unless the order confirmation contains provisions to the contrary, the Buyer is obliged to pay half of the purchase price upon receipt of the confirmation, and the remaining amount upon delivery or collection of the goods. The Seller is entitled to accept or reject modification requests received after the order confirmation at its own discretion; in the event of acceptance, the costs arising from the modification shall be borne by the Buyer. The Seller is entitled to send its invoice for the purchase price of the goods or service to the Buyer in PDF format by e-mail, unless the Parties agree otherwise in writing. This provision shall not apply to Consumers.

8.2. The Seller is expressly entitled to apply invoicing in instalments if partial performance takes place.

8.3. The Buyer is not entitled to withhold payment by invoking a warranty or other claim not acknowledged by the Seller. Set-off of any counterclaim of the Buyer against the Seller's claims is excluded. The exclusion of the possibility of set-off shall not apply to Consumers.

8.4. If the Buyer is in delay with payment or other performance in accordance with the agreement, the Seller may demand performance of the contract and may postpone the performance of its own obligations until payment of the remaining amount or performance of further services and/or may declare the entire remaining purchase price due with immediate effect (including the value of any partial performances not yet fulfilled), or may withdraw from the contract with the setting of an appropriate additional deadline.

8.5. In the event of the Buyer's payment delay, it is obliged to pay default interest at a rate of 13% calculated from the original due date, as well as to reimburse all litigation and non-litigation procedural costs (in particular any demand, collection and legal costs) which arose as a result of enforcing the Buyer's performance. The Seller expressly reserves the right to enforce its damage claims arising from payment delay. In the case of Consumers, the rate of interest must be determined on the basis of the provisions of the Civil Code.

8.6. Following withdrawal from the contract, the Buyer is obliged, upon the Seller's request, to return the goods already delivered to the Seller without delay, and to reimburse the depreciation of the goods as well as all costs demonstrably arising from the delay. With regard to goods not yet delivered, the Seller is entitled to make finished or semi-finished goods available to the Buyer and to claim from the Buyer the appropriate portion of the sales price for these.

8.7. Payment Methods

When placing an order, the buyer may choose a payment method. The Buyer may settle the purchase price of the ordered products by bank transfer or online card payment.

8.7.1. Bank transfer

The Buyer may also fulfil the consideration for the Order by bank transfer to the seller's bank account:

Seller: TrimagineLabs Kft.

Address: 2220 Vecsés, Budai Nagy Antal utca 114.

Tax number: 32515163-2-13

EU tax number: HU32515163

Company registration number: 13 09 233024

e-mail: info@e-asztalos.hu

Bank account number K&H HUF: HU11 1040 2094 5052 7051 5588 1008

Bank account number BinX HUF: 30400001-00000000-99217800

It is necessary to indicate the Order identifier (order number) in the comment field of the transfer. In the absence of this, the seller cannot guarantee the identification of the payment, and the performance deadline shall not commence until receipt of the amount.

Payment shall be deemed fulfilled when the total amount of the purchase price is credited to the seller's bank account. Following the credit, the seller shall commence processing the order and performing the service.

8.7.2 Online card payment

Payment of the consideration for the order is made in advance by online card payment through the Simple system. The Simple Online Payment System is developed and operated by OTP Mobil Kft. OTP Mobil Kft. is a member of the OTP Group.

Customers using the service may choose Simple's simple and secure payment solution for online purchases. In this case, they can handle their payment in the usual way on the Simple interface. The payment process is the same as the payment procedure offered within the framework of similar services of banks. Under the service, Simple continuously monitors transactions with the security of the user, i.e. the cardholder, in mind and provides assistance in preventing unexpected events.

Card acceptor details:

Company name: TrimagineLabs Kft.

Address: 2220 Vecsés, Budai Nagy Antal utca 114.

Tax number: 32515163-2-13

EU tax number: HU32515163

Company registration number: 13 09 233024

e-mail: info@e-asztalos.hu

Tel.:

9. Retention of Title

The Seller retains title to the goods until the purchase price has been paid in full.

10. Warranty and Liability

10.1. The Seller warrants that the goods will be delivered at the standard and quality specified in the contract. The Seller shall only warrant special properties of the goods if it has given its prior written consent thereto. The warranty does not cover manufacturing or material defects. The limitation of the scope of warranty shall not apply to Consumers.

10.2. The Seller reserves the right to satisfy a warranty claim – at its discretion – by repair, replacement or price reduction in accordance with Sections 6:159-160 of the Civil Code, however, its choice may not be disadvantageous to the Consumer.

10.3. In the event of a replacement claim, the costs of removing the defective part and installing the new (replacement) goods shall be borne by the Buyer. This provision shall not apply to Consumers.

10.4. The Buyer is obliged to inspect the goods and to notify the Seller in writing of any quality or quantity defects without delay, but no later than within three days of receipt. In the case of Consumers, the notification deadline is two months. The written notification of claim must also contain a precise description of the type and extent of the defect.

10.5. The Buyer acknowledges that deviations in the size and design of the goods from the specified technical parameters do not entitle the Buyer to lodge a quality complaint. In the case of goods not in stock at the time of contract conclusion, a deviation of +/– 10% from the ordered quantity (in relation to the packaging unit) does not constitute grounds for a quantity complaint.

10.6. The Buyer is obliged to take delivery of the goods first, to unload and store them professionally, and to await the Seller's decision regarding the complaint, even in the case of a quality complaint or claim concerning the goods.

10.7. If the Buyer does not notify its complaint, or does not notify it within the deadline specified in Section 10.4, the performance shall be deemed to be in accordance with the contract. Warranty and/or damage claims, as well as rescission on grounds of mistake, are expressly excluded in this case.

10.8. If the Buyer who does not qualify as a Consumer carries out the repair itself, the Seller shall only reimburse the costs thereof if it has given its prior written consent thereto. A Consumer may not repair the defect itself, nor have it repaired by another party at the Seller's expense, within the framework of exercising its warranty rights.

10.9. For those parts of the goods which the Seller itself has also procured from a subcontractor, the Seller shall only be liable within the limits of the warranty claim that can be enforced against the subcontractor.

10.10. The Seller shall not be liable for damages resulting from unprofessional processing, installation or improper use of the delivered goods.

10.11. Warranty claims must be fulfilled at the Seller's registered seat or branch office. This provision shall not apply to Consumers.

11. Consumer Information pursuant to Government Decree 45/2014 (II. 26.)

11.1. Right of withdrawal and termination available to Consumers pursuant to Section 20 of Government Decree 45/2014 (II. 26.)

11.1.1. In the case of contracts concluded outside business premises and distance contracts, the Consumer shall have the right of withdrawal without giving reasons. The Consumer may exercise its right of withdrawal or termination: a) in the case of a contract for the sale of goods, from the day on which the goods are taken over by the Consumer or by a third party other than the carrier designated by the Consumer, or in the case of the purchase of several goods, where the individual goods are delivered at different times, the last delivered goods, or in the case of goods consisting of several lots or pieces, the last delivered lot or piece; b) in the case of a contract for the provision of services, from the date of conclusion of the contract; within fourteen days. The Consumer is entitled to exercise its right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.

11.1.2. The Consumer may exercise its right of withdrawal/termination by means of an unequivocal statement to that effect or by using the model withdrawal form, which can also be downloaded from the website, by sending it to the following address: Trimaginelabs Kft., 2220 Vecsés, Budai Nagy Antal utca 114., e-mail: info@e-asztalos.hu. The model declaration form can be downloaded from our website in PDF format.

11.1.3. The right of withdrawal shall be deemed to have been exercised within the deadline if the Consumer sends its statement within the 14 calendar day deadline. The Consumer shall bear the burden of proving that it has exercised its right of withdrawal in accordance with this provision. The Seller is obliged to acknowledge the Consumer's withdrawal statement on an electronic data carrier following its receipt.

11.1.4. If the Consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall reimburse the total amount paid by the Consumer as consideration, including costs incurred in connection with performance, including delivery charges, no later than within fourteen days from becoming aware of the withdrawal. This provision does not apply to additional costs arising from the choice of a type of delivery other than the least expensive type of standard delivery. If the Consumer expressly chooses a type of delivery other than the least expensive type of standard delivery, the Seller is not obliged to reimburse the additional costs arising therefrom. In such cases, the Seller's reimbursement obligation exists up to the amount of the general delivery charges indicated. In the event of withdrawal or termination, the Seller shall reimburse the amount due to the Consumer in the same manner as the payment method used by the Consumer. With the Consumer's express consent, the Seller may also use another payment method for the reimbursement, but the Consumer may not be charged any additional fee as a result. The Seller shall not be liable for any delay resulting from an incorrectly and/or inaccurately provided bank account number or postal address by the Consumer. The Seller may withhold the amount due to the Consumer until the Consumer has returned the product or has provided conclusive proof that it has been sent back; the earlier of the two shall be taken into account. The Seller does not accept shipments sent cash on delivery.

11.1.5. The Consumer is obliged to return or hand over the product to the Seller without undue delay, but no later than within 14 days from communicating its withdrawal statement. The deadline shall be deemed to have been met if the goods are sent before the expiry of the 14-day period. The return address is: Trimaginelabs Kft., 2220 Vecsés, Budai Nagy Antal utca 114. The direct cost of return shall be borne by the Consumer.

11.1.6. In the case of services, if the Consumer has requested that the performance of the service begin within the termination period, in the event of termination, the Consumer is obliged to reimburse the Seller for the amount due for the service performed proportionately until the termination of the contract. Similarly, the Seller shall reimburse that part of the consideration provided by the Consumer which exceeds the value of the service provided by the Seller. The Consumer shall be liable for any decrease in value resulting from use beyond that which is necessary to establish the nature, characteristics and functioning of the product.

11.1.7. The Consumer may not exercise the right of withdrawal and termination: a) in the case of a contract for the provision of services, after the complete performance of the service, if the performance began with the Consumer's express prior consent and with the Consumer's acknowledgement that it will lose its right of withdrawal once the Seller has completely performed the contract; b) in the case of products which are not prefabricated and are not kept in stock, which were manufactured according to the Consumer's instructions or at its express request, or in the case of products which have been clearly customized to the Consumer's person.

11.2. Warranty for defects, product warranty, guarantee pursuant to the authorization of Section 9(3) of Government Decree 45/2014 (II. 26.)

11.2.1. Warranty for defects

In the event of defective performance by the Seller, the Consumer may enforce a warranty claim for defects against the Seller in accordance with the provisions of the Civil Code. The Consumer may – at its choice – exercise the following warranty claims for defects: It may request repair or replacement, unless the fulfilment of the claim chosen by the Consumer from among these is impossible or would entail disproportionate additional costs for the Seller compared to the fulfilment of another claim. If repair or replacement was not requested or could not be requested, it may demand a proportionate reduction of the consideration or may withdraw from the contract. Withdrawal is not available in the case of an insignificant defect. Within the framework of exercising its warranty rights for defects, the Consumer may not repair the defect itself, nor have it repaired by another party, at the Seller's expense. The Consumer may also switch from its chosen warranty right for defects to another, however, the Consumer shall bear the cost of switching, unless the switching was justified or the Seller gave cause for it. The Consumer is obliged to notify the defect without delay after its discovery, but no later than within two months from the discovery of the defect. The Consumer may no longer enforce its warranty rights for defects beyond the two-year limitation period calculated from the performance of the contract. Within 1 year from the performance, if this is compatible with the nature of the product or the character of the defect, the enforcement of the warranty claim for defects has no other condition beyond the notification of the defect, if the Consumer proves that the product or service was provided by the Seller. However, after the expiry of 1 year from the performance, the Consumer is obliged to prove that the defect identified by the Consumer already existed at the time of performance. The owner of the product may enforce its warranty right until the end of the warranty period at the branch office at the place of purchase or directly at the Seller's registered seat.

11.2.2. Product warranty

In the event of a defect in the product, the Consumer may – at its choice – enforce either a warranty claim for defects or a product warranty claim. As a product warranty claim, the Consumer may only request the repair or replacement of the defective product. A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the properties specified in the description provided by the manufacturer. The Consumer may enforce its product warranty claim within two years from the placing of the product on the market by the manufacturer. After the expiry of this period, it loses this entitlement. The Consumer may only exercise its product warranty claim against the manufacturer or distributor of the product. In the case of enforcing a product warranty claim, the Consumer must prove the defect in the product. The manufacturer (distributor) shall only be exempted from its product warranty obligation if it can prove that:

• the product was not manufactured or placed on the market in the course of its business activity, or
• the defect was not recognizable at the time of placing on the market according to the state of science and technology, or
• the defect in the product results from the application of legislation or mandatory official regulations. For exemption, it is sufficient for the manufacturer (distributor) to prove one reason. The Consumer may not enforce a warranty claim for defects and a product warranty claim simultaneously and in parallel for the same defect. However, in the event of successful enforcement of its product warranty claim, it may enforce its warranty claim for defects relating to the replaced product or repaired part against the manufacturer.

11.2.3. Guarantee

In the event of defective performance, the Seller is obliged to provide a guarantee pursuant to Government Decree 151/2003 (IX. 22.) on mandatory guarantees for certain durable consumer goods. The guarantee period is: a) one year in the case of a sales price of at least HUF 10,000 but not exceeding HUF 100,000, b) two years in the case of a sales price exceeding HUF 100,000 but not exceeding HUF 250,000, c) three years above a sales price of HUF 250,000. Failure to meet these deadlines results in loss of rights. The guarantee period begins on the date of delivery of the consumer goods to the Consumer or, if the Seller or its agent performs the installation, on the date of installation. If the Consumer has the consumer goods installed more than six months after delivery, the start date of the guarantee period shall be the date of delivery of the consumer goods. In the event of repair of the consumer goods, the guarantee period shall be extended by the time during which the Consumer could not use the consumer goods for its intended purpose due to the defect, starting from the date of transfer for repair. In the case of enforcing a guarantee claim, the Consumer shall be entitled to the rights regulated under warranty for defects in Section 11.2.1 (repair, replacement, price reduction, withdrawal). The Consumer may enforce the guarantee claim electronically at the e-mail address info@e-asztalos.hu. The Seller shall only be exempted from its guarantee obligation if it proves that the cause of the defect arose after performance. The Consumer may not enforce a warranty claim for defects and a guarantee claim, or a product warranty claim and a guarantee claim simultaneously and in parallel for the same defect; otherwise, the rights arising from the guarantee are available to the Consumer independently of the entitlements defined under warranty for defects and product warranty.

11.3. Consumer Legal Enforcement Options

11.3.1. Complaint handling

The Consumer may submit its complaints regarding the product or the Seller's activities to the Seller orally or in writing, of which the Seller is obliged to make a record with the following content:

1. the Consumer's name, address,
2. the place, time and method of submitting the complaint,
3. a detailed description of the Consumer's complaint,
4. a list of documents and other evidence presented by the Consumer,
5. the Seller's statement regarding its position on the Consumer's complaint,
6. the signature of the person making the record and – except in the case of an oral complaint communicated by telephone or using another electronic communications service – the Consumer's signature,
7. the place and time of making the record,
8. in the case of an oral complaint communicated by telephone or using another electronic communications service, the unique identification number of the complaint.

In the case of an oral complaint, the complaint may be submitted by telephone during opening hours. In the case of a written complaint, the complaint may be submitted by post by letter sent to the mailing address 2220 Vecsés, Budai Nagy Antal utca 114., or by message sent to the e-mail address info@e-asztalos.hu. Our colleague shall, if possible, examine oral complaints on the spot immediately and remedy them if necessary. If this is not possible or the Consumer does not agree with the handling of the complaint, a record shall be made of the oral complaint. In the case of an oral complaint communicated by telephone or using another electronic communications service, the Seller shall send the Buyer a copy of the record made of the complaint no later than simultaneously with the substantive response. Our colleague is obliged to hand over one copy of the record to the Buyer on the spot in the case of an oral complaint communicated in person or, if this is not possible, shall proceed in accordance with the rules on written complaints detailed below. The Seller shall respond substantively to a written complaint received within 30 days and shall arrange for its communication to the Buyer by post. In the event of rejection of the complaint, the Seller shall inform the Buyer of the detailed reasons for the rejection.

11.3.2. Filing a complaint with the consumer protection authority

In the event of a violation of consumer protection legislation, the Buyer has the opportunity to file a complaint with the consumer protection authority. The metropolitan and county government offices act as general consumer protection authorities; please inquire about their contact details here: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag

11.3.3. Conciliation bodies

If the Consumer has a complaint regarding its purchase and cannot settle it with the Seller, it may turn to the conciliation body. The Consumer may only turn to the body in connection with the performance of its contract, i.e., its individual legal dispute; in other matters falling within the competence of the consumer protection authority (e.g.: misleading practices, price indication, etc.) it may not, in such cases the conciliation body shall transfer the case to the competent consumer protection authority. The conciliation body according to the Consumer's place of residence or habitual residence shall have jurisdiction over the proceedings. In the absence of the Consumer's domestic place of residence and habitual residence, the conciliation body's jurisdiction shall be established based on the registered seat of the business concerned by the consumer legal dispute or the body authorized to represent it. However, the Consumer may decide that another conciliation body, i.e., not the one competent according to its place of residence/business's registered seat, shall conduct the proceedings, i.e., it may submit its request to any of the 20 conciliation bodies. Please inquire about the contact details of the conciliation bodies here: https://fogyasztovedelem.kormany.hu/#/bekelteto_testuletek Contact details of the conciliation body competent based on the Seller's registered seat: Pest County Conciliation Body 1055 Budapest, Balassi u. 25. IV. 2. 06-1-792-7881, pmbekelteto@pmkik.hu www.panaszrendezes.hu The service is operated by the Pest County and Érd County-Ranked Town Chamber of Commerce and Industry.

11.3.4. In the event of a consumer legal dispute, the Buyer may turn to a court.

12. COMPETENT COURT, APPLICABLE LAW, PLACE OF PERFORMANCE

12.1. All disputes arising directly or indirectly from the contract shall fall within the jurisdiction of the court competent according to the Seller's registered seat. This provision shall not apply to Consumers.

12.2. Hungarian law shall be exclusively applicable to the contractual relationship between the Parties.

12.3. With regard to delivery and payment, the Seller's registered seat or branch office shall be the place of performance even if, by agreement, the goods are to be taken over at another location.

13. Other Provisions

13.1. If individual provisions of this contract are or become null and void, impossible, invalid or otherwise unenforceable (hereinafter uniformly: "invalid"), this shall not result in the invalidity of the entire contract. In this case, the Parties shall agree on provisions in place of the invalid provisions/stipulations which most closely correspond to the common economic intention of the Parties existing at the time of determining the invalid provisions. If this common interest cannot be determined, the invalid provision must be replaced, taking into account the presumed will of the Parties, in accordance with fair business practice, the principle of mutual trust and general interpretation, with a provision which best corresponds to the interests of the Parties and the expectability reasonably required of them in relation to the overall regulation of the contract.

13.2. The Buyer is obliged to keep strictly confidential, without time limit, any trade and business secrets that come to its knowledge. It may not directly or indirectly bring these secrets to the knowledge of third parties without the Seller's express, prior, written consent. The confidentiality obligation extends in particular to all confidential organizational and economic data (such as plans, developments, customer and business relationships, marketing plans, the content of invoices, etc.) which the Buyer has become aware of in the course of the business relationship.

13.3. The Parties declare that they have determined the content of the contract concluded between them only and exclusively in writing; previously conducted negotiations and oral agreements shall cease to be effective. This contract may only be amended in writing.

13.4. The parties are obliged to communicate their statements addressed to each other in writing. With regard to contracts falling under the scope of these GTC, the following shall qualify as written communication and notification:

• e-mail sent by the parties to each other, where the time of delivery is the time when the content of the e-mail became accessible to the other party;
• postal mail (letter) sent by the parties to each other, where the time of delivery is the time when the letter demonstrably arrived at the addressee;
• short text message (SMS) sent by the parties to each other to the mobile phone number provided for communication, where the time of delivery is the time when the content of the SMS became accessible to the other party.

14. Data Protection Statement

Pursuant to the European General Data Protection Regulation (GDPR), we inform our Partners in all cases that their personal data (name, address, e-mail, telephone, fax) are necessary for the performance of the contract and for accounting purposes. We process these for the purpose of creditworthiness assessment, enforcement of contractual claims, customer service and advertising, and may, if necessary, transmit them to appropriate service providers, e.g.: credit information bureaus, collection agencies, lawyers and the like. We store the data until the expiry of legal record-keeping obligations and limitation periods. Our Partner is entitled to the right of access, rectification, erasure, restriction of processing, prohibition and data portability, as well as the right to lodge a complaint with the supervisory authority.